Archive for the ‘social media tools’Category

Open Plea to Legal Marketers … little help?

Me Learning to be Humble

Asking for Help ... Hat in Hand

Being the Practicehacker doesn’t mean I know everything. Take law firm marketing for instance.  
In real life I run a 3-lawyer suburban Chicago practice engaged in what I call “Small Business” law; i.e. we do pretty much everything a small business or its owners need their lawyer to do, including:
  • Business start-ups, incorporation, organization
  • Contracts: drafting, review, enforcement, terms
  • Hiring and firing of employees and contractors
  • Commercial litigation, collections, and defense
  • Real estate transaction, liens and construction
  • Business, stock and asset, sale and purchase
  • Divorce and estate planning for entrepreneurs
  • Bankruptcy, reorganization, crisis management
I can’t think of any aspect of practice organization,management, or marketing that I couldn’t improve. In fact, I am absolutely certain that I must learn to do a lot of things better. Of course, if I had to single out one thing for attention at the moment, it would have to be our law firm marketing.
Full disclosure: I’ve never been satisfied with my firm’s online or social media presence. I mean, my name is out there, but the picture that emerges of my firm seems fragmented and weak. Then again, my off-line presence is no better. I’ve prepared and delivered seminars, given talks both locally and nationally, and have had articles published all over. But to what end?
The worst part of the problem is that it feels like my office is being severely underutilized. After a harrowing couple of years in this see-saw economy, I finally have a stable team of trained lawyers and staff, with more becoming available all the time. But if what we have to offer does not reach the right Clients, it’s wasted. That’s the hardest part of the problem: matching the right skills with the right Clients and keeping the process going.
There is one final caveat: I need new marketing initiatives to have a measurable ROI so we can decide whether to stay with it, pivot, or abandon it and start over.  If anyone thinks they can take a crack at evaluating our situation, or knows someone else who can, please get in touch or leave that information in the comments to this post.  
Thanks to everyone who thinks they can help.

Seriously, JD Supra?

Jd_supra

I like JD Supra and admire the cojones with which it shot out of the starting gate 3 years ago. I’ve used it myself and blogged about the experience while waiting for the promised traffic to materialize. I was still waiting when my “free look” expired a year later and JD Supra informed me that if I wanted to keep my profile, documents, etc. I’d have to pay. In one e-mail JD Supra went from Law 2.0 superstar to paid lawyer directory. Fair enough. If JD Supra wants to get paid like a vendor, I get to evaluate their services as a vendor. Let’s see, the company claims that it can

  • promote my firm to prospects
  • connect me with the prospects
  • earn higher search-rank for me
  • earn higher profile on LinkedIn

Can it really do any of these things? Who knows? I spent 40 minutes yesterday talking with a salesperson who couldn’t answer that question or explain why he was calling a 5-person firm to sell a big-firm document posting service. Can’t blame him: there is no explanation.

The fact is JD Supra should be paying for high-quality content, not the other way around. The more content, members, and activity it accumulates the more of a network effect it generates, the higher its search rank, and the more leverage it has to value itself in the inevitable acquisition (Lexis, Westlaw, whoever). So far everything is coming up JD Supra. What about its members? The company promises to put them in front of prospects. But how does it know who and where my prospective clients are? Presumably JD Supra assumes that putting me in the “bankruptcy” category in the “Illinois” bucket on their directory is all the customization I need.

Seriously, JD Supra? Why would you insult my intelligence like that? Your service should cost $0, you should be paying for my content, and LinkedIn is the Dane Cook of social networks. And don’t call me back until you are prepared to treat my content as valuable or you manage to get a grip on reality. Whichever happens first. Posted via email from practice (redux)

Baby Steps to Social Media Awareness

Media_httpwwwsociable_kdurn

With his breakthrough performance in Kindergarten Cop, Arnold showed us why he would someday be Governor of California and leader of the free-world. Or whatever. In the meantime, here are some “baby steps” (get it, Kindergarten, baby steps?) to using social media in your practice, courtesy of Sociable Lawyer.

1. Do not be afraid to try
2. Share your knowledge
3. Polish your online rep
4. Strength in numbers

Posted via email from practice (redux)

 

Uh … Twitter? WTF?

Twitter

The single biggest complaint that I hear from people who don’t use Twitter is that it’s all about pointless crap that fills people’s days. Well nobody is interested in what I had for breakfast so that’s not what I tweet about. And anyone who does write about garbage like that is soon in my rear view mirror.

I use Twitter to learn about developments in technology and to discuss the law.  In other words: things that matter to me and to the way I make my living (practicing law). I always assumed that these rules go for everyone; that all Twitter users more or less demand high-quality, relevant content or else.

This infographic illustrates that most of the time only about 1 in 10 Twitter users pays attention to messages, while 90% of the messages come from the biggest companies in the world (i.e. Ford, Proctor & Gamble, etc.).  The graphic also tells us that Twitter is big with 20-something women of Latin-American descent, is huge in South America, and is dominated by a tweeting elite of celebrities and brand-hawking marketers.

Pretty soon the “little social network that could” is going to look a lot like that other medium that has come to be dominated by big companies: Television. And at that point I intend to simply turn in my Twitter account. In any case, it looks like Twitter will have a long, long way to go before it’s actually useful to professionals like me.

Posted via email from practice (redux)

Attack of the Local Q&A Sites

Bet you don’t know which pizza place in Des Moines has the best deep-dish. Bet you didn’t know you wanted to know, either. Well you do. And these sites are going to tell you where to get it. So ask yourself. Were you thrilled by location-based service Foursquare? Did you jump for joy when Q&A phenom Quora came online? If so then you’ve been waiting for these 1/2 dozen local Q&A sites.  Each one is begging to show you what’s going on in cities and countries you’ll never visit and have no business asking about:

  • Hipster – Site hasn’t even launched and it’s already hiring. How cool are these guys?
  • Loqly –   Finally, a site that focuses on what’s really important: the local bar scene.
  • Gootip – Actually knows where you are and offer local opinions on stuff. Uh, thanks?
  • Loqize.me – No idea what these guys are trying to do. I signed up for the beta though.
  • Localmind – Seems the most commercially oriented and potentially the most practical.
  • LOCQL – This is the Microsoft entry. Eh. I could go either way. But thanks for playing.

Now pardon me while I track down a dry-cleaner in Nome, Alaska. Awesome!

Posted via email from practice (redux)

Can you say “Privacy Lawsuit?”

This item speaks for itself. Class Action lawyers … enjoy!

Posted via email from practice (redux)